Return Policy

This return policy was updated on April 2, 2022 and only applies to purchases made on or after this date. 

14 DAY RETURN POLICY

We offer a 14 day return policy on top of our 12 month money-back guarantee. If for any reason you wish to return the device, you are welcome to do so within 14 days of receiving your purchase. We provide full refunds within our 14 day return policy. Please simply email [email protected] or contact us by phone to arrange a return.

12-MONTH MONEY-BACK GUARANTEE – LIGHTVIVE LASER HAIR GROWTH SYSTEM

We truly want our customers to be eccstatic with the performance of our LightVive System for your hair regrowth journey. We understand how important this is for your looks and confidence. With this said, we want to offer you a Money-Back Guarantee to remove any potential hesitation you may have with your purchase.

We are dedicated to your satisfaction with the LightVive System. We guarantee your complete satisfaction of the LightVive System for a period of twelve months from the date of purchase. If you are not completely satisfied with your results after this usage period, we will provide a RMA upon receipt of the return request within the eligible time period. Once RMA is generated, you will have 30 days to return.

If you have not achieved visible or satisfactory results before 365 days from the date of purchase, you may return the LightVive System for a refund of the purchase price with an 20% service fee, less the sales tax. The customer pays for the return shipping unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) for those who return before the 12 month period. You may request a Return Merchandise Authorization (RMA) number to return your iRestore Laser Hair Growth System within 35 days after this period (i.e. between 365 and 400 days since purchase). Returns cannot be processed without an RMA number issued by LightVive. Any returns of the LightVive System are subject to an 20% service fee. Shipping costs are not included.

This Money-Back Guarantee is only valid for orders placed directly on our website and shipped to an address in the United States. Shipping costs are non-refundable. For all international orders placed and shipped outside of the United States, our Money-Back Guarantee does not cover return shipping costs and will be deducted from your final refund. LightVive reserves the right to deduct return shipping fees and/or any customs and duty charges – as well as the return to sender cost from any refund due upon refusal of delivery.

In order to prevent abuse of our generous policies, we only allow one return of the LightVive System per customer/household through this Money-Back Guarantee program. This return policy was updated on April 2, 2022 and only applies to purchases made on or after this date.

CONTACT

If you have any inquiries regarding our return policy, please call us at 1-949-748-7613, chat with us on our website or email us at [email protected].