Return Policy

This return policy was updated on April 2, 2022 and only applies to purchases made on or after this date. 

30 DAY RETURN POLICY

We offer a 30 day return policy on all our devices. If for any reason you wish to return the device, you are welcome to do so within 30 days of receiving your purchase. We provide full refunds within our 30 day return policy. Please simply email [email protected] or contact us by phone to arrange a return.

30 DAY MONEY-BACK GUARANTEE – LIGHTVIVE IPL DEVICES

We truly want our customers to be ecstatic with the performance of our LightVive System for your hair removal journey. We understand how important this is for your looks and confidence. With this said, we want to offer you a Money-Back Guarantee to remove any potential hesitation you may have with your purchase.

We are dedicated to your satisfaction with the LightVive System. We guarantee your complete satisfaction of the LightVive System for a period of 30 days from the date of purchase. If you are not completely satisfied with your results after this usage period, we will provide a RMA upon receipt of the return request within the eligible time period. Once RMA is generated, you will have 7 days to return the item.

This Money-Back Guarantee is only valid for orders placed directly on our website and shipped to an address in the United States. Shipping costs are non-refundable. For all international orders placed and shipped outside of the United States, our Money-Back Guarantee does not cover return shipping costs and will be deducted from your final refund. LightVive reserves the right to deduct return shipping fees and/or any customs and duty charges – as well as the return to sender cost from any refund due upon refusal of delivery.

In order to prevent abuse of our generous policies, we only allow one return of the LightVive System per customer/household through this Money-Back Guarantee program. This return policy was updated on April 2, 2022 and only applies to purchases made on or after this date.

CONTACT

If you have any inquiries regarding our return policy, please call us at 1-949-748-7613, chat with us on our website or email us at [email protected].